A comprehensive solution for hotels

In today's hospitality industry, providing an exceptional guest experience is key to standing out and fostering customer loyalty. Monscierge is a one-stop platform offering a wide range of solutions for hotels and vacation rentals.

In this article, we will explore the key features of Monscierge and how it can benefit hotels implementing this innovative solution.

1. Communication and staff responsibility:

Monscierge offers communication and collaboration tools that enhance interaction between staff and guests. This includes a messaging platform to facilitate communication between staff and guests, allowing for a quicker response to requests and queries. Additionally, Monscierge helps improve staff accountability by providing tools that track and assign tasks, ensuring guest expectations are met.

2. Guest Experience:

Monscierge’s platform is designed to enhance the guest experience at every stage of their stay. It offers features that enable hotels to offer unique and personalized services, such as upsells, featured products, and special services. In addition, Monscierge offers an in-room TV solution that allows guests to enjoy modern streaming and a wide range of entertainment options. It also provides information on local activities and events, giving guests a complete and enriching experience during their stay.

3. Staff efficiency:

Monscierge helps optimize staff efficiency in hotels. According to property reports, an improvement in response times of up to 50% has been observed. In addition, the use of the platform has led to an average increase of 1.1 points in guest satisfaction scores (GSS) and some hotels have even experienced more than 10% growth in average revenue per room (RevPAR).

4. Guest Data Security:

Monscierge understands the importance of protecting guest data. It offers advanced security features, such as automatic and secure deletion of guest data at the end of their stay. In addition, the platform is designed with strong security standards, such as SSL/TLS and controlled authentication, to ensure the protection of sensitive information.

And how do we manage this? Yes, with JAMF!

Jamf Pro is a device management solution that can help manage Apple TVs in hotels using Monscierge. With Jamf Pro, you can perform a variety of tasks, including automated deployment of settings and apps to Apple TVs, remote monitoring and control of devices, management of configuration profiles, and enforcement of security policies. This makes it easy to centrally manage Apple TVs in hotels, saving time and effort for administrators. Additionally, Jamf Pro provides detailed reporting on device status, helping to ensure optimal operation of the Monscierge app and a smooth experience for hotel guests.

Conclusion:

Monscierge is a comprehensive solution that helps hotels improve guest experience, increase staff efficiency, and protect guest data. By implementing Monscierge’s various features, hotels can differentiate themselves in a competitive marketplace and deliver exceptional service that fosters guest satisfaction and loyalty. If you would like to learn more about how Monscierge can benefit your property, please feel free to contact them to schedule a meeting or request more information.

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