A comprehensive solution for hotels

In today's hospitality industry, providing an exceptional guest experience is critical to standing out and fostering customer loyalty.

Monscierge is a comprehensive platform offering a wide range of solutions for hotels and vacation rentals.

In this article, we'll explore the key features of Monscierge and how it can benefit hotels implementing this innovative solution.

1. Communication and staff responsibility:

Monscierge offers communication and collaboration tools that improve interaction between staff and guests. This includes a messaging platform to facilitate communication between staff and guests, enabling faster responses to requests and inquiries. Additionally, Monscierge helps improve staff accountability by providing tools that track and assign tasks, ensuring guest expectations are met.

2. Guest experience:

The Monscierge platform is designed to enhance the guest experience at every stage of their stay. It offers features that allow hotels to offer unique and personalized services, such as upsells, featured products, and special amenities. Additionally, Monscierge offers an in-room TV solution that allows guests to enjoy modern streaming and a wide range of entertainment options. It also provides information on local activities and events, providing guests with a complete and enriching experience throughout their stay.

3. Staff efficiency:

Monscierge helps optimize staff efficiency in hotels. According to property reports, response times have improved by up to 50%. Additionally, use of the platform has led to an average increase of 1.1 points in Guest Satisfaction Scores (GSS), and some hotels have even experienced growth of more than 10% in average revenue per room (RevPAR).

4. Guest data security:

Monscierge understands the importance of protecting guest data. It offers advanced security features, such as automatic and secure deletion of guest data at the end of their stay. Additionally, the platform is designed with robust security standards, such as SSL/TLS and controlled authentication, to ensure the protection of sensitive information.

And how do we manage this? Yes, with JAMF!

Jamf Pro is a device management solution that can help manage Apple TVs in hotels using Monscierge. With Jamf Pro, you can perform a variety of tasks, such as automated deployment of configurations and applications to Apple TVs, remote monitoring and control of devices, managing configuration profiles, and enforcing security policies. This facilitates centralized management of Apple TVs in hotels, saving administrators time and effort. Additionally, Jamf Pro provides detailed reports on device health, helping to ensure optimal operation of the Monscierge app and a smooth experience for hotel guests.

Monscierge is a comprehensive solution that helps hotels improve the guest experience, increase staff efficiency, and protect guest data. By implementing Monscierge's various features, hotels can differentiate themselves in a competitive market and provide exceptional service that fosters guest satisfaction and loyalty. If you'd like to learn more about how Monscierge can benefit your property, please feel free to contact them to schedule a meeting or request more information.

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